Show compassion in redefining ‘back to work’

Show compassion in redefining ‘back to work’

As areas of the country begin to relax and do away with stay-at-home orders, things will not snap back to normal for all employees and organizations. This may seem obvious, but it has huge ramifications for what employers can and should expect from employees during this time, according to an expert at Washington University in St. Louis.
Protests haven’t hurt Hong Kong’s status as global financial center

Protests haven’t hurt Hong Kong’s status as global financial center

A new paper by an East Asia and international business expert in the Olin Business School at Washington University in St. Louis finds that Hong Kong’s status as a leading global financial center is secure for multiple reasons, despite prolonged protesting. China’s government will continue to support it; Hong Kong’s financial networks possess extraordinary scale and sophistication; and no viable alternative center has emerged to challenge Hong Kong as the Asia-Pacific leader. Meyer, a senior lecturer in management, puts forth his arguments in “The Hong Kong protests will not undermine it as a leading global financial centre,” published online in April in Area Development and Policy.
Loyalty programs boost businesses’ ability to keep customers

Loyalty programs boost businesses’ ability to keep customers

In business, simple loyalty programs can strongly increase customer retention, Washington University in St. Louis researchers have found. These Olin Business School scientists studied a loyalty program at a chain of men’s hair salons, collecting data on more than 5,500 customers. Under the program, for every $100 a customer spends, he gets a $5-off coupon.
Federal package ‘not enough’

Federal package ‘not enough’

The $2 trillion plan to prop up a pandemic-reeling United States, amid the news that there were 3.3 million unemployment claims lodged in the previous week, is expected to pass the House on March 27. An array of Washington University in St. Louis experts offer perspectives on the plan.
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