Some phone agreements have a catch
When a company decides to turn to a call center to handle its customer service, company heads assume that signing a contract is the best way to get the best service. Not necessarily, says Tava Olsen, associate professor of operations and manufacturing management in the Olin School of Business at Washington University in St. Louis. Olsen and a colleague at the University of Toronto, found that some contracts allow call centers to meet their obligations half-way, leaving their clients — and their client’s clients — on hold.
American Indian writer Sherman Alexie to speak ‘Without Reservations’
Sherman Alexie, a writer known for his poetry, novels, short fiction and screenplays, will deliver the Buder Center for American Indian Studies Lecture for the Washington University Assembly Series at 11 a.m. Wednesday, March 16. His talk, “Without Reservations: An Urban Indian’s Comic, Poetic and Highly Irreverent Look at the World,” will be held in Graham Chapel, located just north of Mallinckrodt Student Center (6445 Forsyth Blvd.) on the Washington University Hilltop Campus. The talk is free and open to the public.
Biggs Lecture in Classics spotlights Cambridge scholar Malcolm Schofield
The renowned classics scholar Malcolm Schofield will give the annual Biggs Lecture in the Classics at 4 p.m. Thursday, March 17, for the Assembly Series. The event will be held in the Women’s Building Formal Lounge; it is free and open to the public.
Our Bodies, Ourselves author Norsigian to speak for Assembly Series March 2
The landmark author will also participate in a panel discussion on “Women and Stem Cell Research” in Whitaker Hall.
Solving puzzles of the universe
He was 13 when he completed high school, 17 when he earned a bachelor’s degree — with three majors, two minors — and 19 when he earned a master’s, so it’s not surprising to hear the many accolades placed on Ramanath Cowsik, Ph.D., professor of physics in Arts & Sciences. Cowsik has been compared to […]
Nobel Prize winner Gell-Mann to talk March 3
Among his numerous contributions to theoretical physics is the discovery of the quark, the basic building block of all atomic nuclei.
Hypertension in African-Americans connected with two genomic regions
Researchers at WUSTL, Stanford University and Loyola University Medical Center, among others, used a first-of-its-kind statistical method.
Osteoporosis linked with common gene
About 19 percent of people have a genetic variation that may increase susceptibility to osteoporosis, a School of Medicine study says.
Stroke-prevention drug study compares therapies
The research shows that the stroke-prevention drug Exanta is less cost-effective for most patients than the blood thinner warfarin.
Legislation threatens stem cell research, therapies
Missouri legislators have introduced bills that would criminalize certain kinds of research into medical uses of embryonic stem cells.
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